consulting Archives:

According to market research of paints, this year the greatest increase is expected in the production of acrylic and polyurethane resins – 6 and 4.1% respectively. The advantages of these products is the elasticity of the coatings obtained and harmless to the environment. Acrylic resins can be used in the manufacture of coatings on various […]

I am sure that virtually everyone confronted with examples of 'illiterate' organization processes Call Center / Contact Center. Let's look at an example, when a person calls the contact center bank and talks about 'accidentally' locked card operator, who took the call. At the end of the call operator asked to wait and switches the […]